Privacy Policy

Who we are

Becalor operates the website becalor.com from 1 Kings Park Ave, Crawley WA 6009, Australia. For privacy questions, contact becalor@hotmail.com or call +61400340228.

Data collection

We may collect personal information you provide directly, including your full name, email address, telephone number and message content when you submit a repair enquiry or otherwise contact the atelier.

• Identity and contact details
• Service preferences and footwear descriptions you choose to share
• Technical data such as browser type, device information and approximate location derived from standard web logs

Data processing

Personal information is processed to respond to enquiries, arrange consultations, deliver repair and restoration services, improve website usability and meet Australian legal obligations.

Contact forms

Information submitted through our enquiry form is used solely to assess your request and communicate with you about Becalor services. We do not sell form submissions.

User rights

Under the Australian Privacy Principles, you may request access to the personal information we hold about you, ask for corrections, or raise a complaint about how your information has been handled.

• Request access or correction via email
• Ask us to update outdated contact details
• Lodge a complaint with Becalor first; unresolved matters may be referred to the Office of the Australian Information Commissioner

Data protection

We apply reasonable administrative and technical safeguards to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.

Data storage

Personal information is retained only as long as needed for the purpose collected, for service records, or as required by Australian law. When no longer required, information is securely destroyed or de-identified.

Third-party services

Our website may use hosting providers, analytics tools or communication platforms that process limited technical or contact data on our behalf. These providers are expected to handle information consistently with confidentiality and applicable privacy requirements.

Changes to this policy

We may update this Privacy Policy to reflect operational or legal changes. The current version will always be published on this page with the relevant year reference.